Frequently Asked Questions

Since Vivofy doesn’t receive payments directly from your sales channel when a sale occurs, you’ll need to set up a payment method within your Vivofy account to cover production and shipping costs.

You can link a credit or debit card to enable automatic payments.

Vivofy itself is completely free to use. We don’t charge any membership fees or subscription costs.

The payment received by your store for an order includes the product retail price (production price + profit) and the shipping fee.

Once the order is received on your sales channel, it is automatically imported into Vivofy and sent to production. However, as Vivofy can’t directly withdraw funds from your sales channel, the production cost and shipping fee will be charged to your linked credit or debit card.

When your customers place an order, they pay you directly through Shopify Checkout.

For production and shipping costs, you then pay Vivofy securely by credit card (processed through Stripe). This covers only the product, printing, and fulfillment expenses. Vivofy does not charge membership or subscription fees.

Vivofy charges you only when an order is sent to production. By default, orders are automatically submitted for production within 2 hours after they are received.

If a transaction fails, you’ll see a banner with the specific cause. To fix the issue:

• Follow the instructions in the notification.
• If your card has expired or is no longer available, update your payment method with a valid card.
• If the shipping address is missing or invalid, enter a correct and complete address.
• Once the issue is resolved, click “Submit Order” to proceed with the order.

Vivofy currently collects a fixed 11% sales tax on all orders shipped to California addresses. Customers who possess a valid resale certificate may qualify for tax exemption by providing proper documentation.

For orders shipped to destinations outside California, Vivofy does not charge sales tax. However, as our business operations expand, we will comply with all applicable state tax regulations and implement sales tax collection in jurisdictions where we establish economic nexus.

If you have a valid resale permit, you may qualify for tax exemption on your purchases. 
To apply, please email a copy of your valid resale certificate to support@vivofy.com.

Your certificate must include:

• Must be an official resale certificate (not a tax registration form)
• Current business name and address
• Clearly visible tax ID number

Our team typically processes requests within 1-3 business days. Once approved, tax exemption will apply to all future orders. Please note this does not apply retroactively to previous purchases.

Economic nexus is a legal requirement for businesses to collect and remit sales tax in states where they meet certain sales thresholds, regardless of physical presence. This typically occurs when exceeding $100,000 in annual sales or completing 200+ transactions in a state, though thresholds vary by jurisdiction.

Yes! As your print-on-demand partner, Vivofy operates production facilities in California, store owners will be required to pay a fixed 11% sales tax on orders shipped to California addresses—regardless of your business’s physical location.

When setting product margins and configuring your store’s tax settings, we strongly recommend that you:

1. Review Vivofy’s current tax collection practices and facility locations.
2. Ensure your eCommerce platform’s tax settings are accurately configured.
3. Consult a qualified tax professional to assess your specific obligations.

Proactively addressing these considerations can help you avoid unexpected tax liabilities and ensure full compliance with applicable regulations.