Privacy Policy

Last Modified: September 3rd, 2025

Thank you for visiting https://www.vivofy.com (the “Vivofy Website”). At Vivofy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

By using the Vivofy Website, you consent to the collection and use of your information as outlined in this policy. We may update this policy from time to time to reflect changes in our practices or services. If we make significant changes, we will notify you via email and/or post a notice on the website. We encourage you to review this policy regularly to stay informed about how we protect your personal information. Your continued use of the website signifies your acceptance of the current policy.

What Information Do We Collect?

Information Provided by You

We collect personally identifiable information that you voluntarily provide when you interact with our website and services. This includes:

  • Contact Details and Basic Information: Your name, address, telephone number, email address, etc.
  • Financial Information: Your credit card details and billing information.
  • Content and Products: The products you have designed, the artwork you have uploaded, etc.
  • Contractual Data: Sales information, store name, order details, customer information from your Shopify store.
  • Data That Identifies You: Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information, operating system and version, etc.

This information may be collected when you create an account, connect your Shopify store, place an order, or contact us.

Information from Shopify

When you install and use the Vivofy App through Shopify, we may access certain data from your Shopify store, including:

  • Product information
  • Order details
  • Customer information (names, shipping addresses, email addresses)

We use this information solely to fulfill orders, produce products, and provide customer support. We do not sell or rent this data to third parties.

Information Collected by Cookies

Vivofy uses cookies and similar tracking technologies to improve your experience on our website. A cookie is a small text file stored on your device that helps us recognize and remember users. While our cookies do not directly collect personally identifiable information, they store a unique token linked to user data in our secure database. You can adjust your browser settings to refuse cookies or receive alerts when they are used, though this may limit some website features.

What About Children’s Data?

Vivofy is a business-to-business service intended for users who are 18 years of age or older. We do not target our services at children and do not knowingly collect personal data from anyone under 16 years of age.

How We Secure Your Data

We use industry-standard security measures to protect your data, including:

  • Encryption: Secure Socket Layer (SSL) encryption is employed when you place orders or access your account to safeguard your information during transmission.
  • Password Protection: Your Vivofy account is protected by a password. We recommend keeping your password confidential to enhance security.
  • Data Storage: As an international company, we process and store data primarily in the United States. By using our services, you consent to the transfer and processing of your information under U.S. data protection regulations, which may differ from those in your country.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We use commercially acceptable means to ensure your data’s safety but cannot guarantee absolute security.

Compliance with Data Protection Laws

Vivofy adheres to all applicable data protection and privacy regulations, including but not limited to:

  • California Consumer Privacy Act (CCPA) – United States

How We Use Your Data

We use your data to:

  • Provide and maintain our services, such as processing orders and managing your account.
  • Communicate with you, including responding to inquiries and offering customer support.
  • Improve our website and services by analyzing usage patterns.
  • Send promotional materials or newsletters, if you have opted in to receive them.
  • Comply with legal obligations and protect our rights, such as preventing fraud.

For example, we might use your contact details to update you on your orders or analyze usage data to enhance our website’s functionality.

Merchant Customers’ Data

We recognize that our merchant partners entrust us with their customers’ personal information. This data is processed solely for the purpose of fulfilling orders placed through your Shopify store. We do not use this information for marketing purposes, nor do we disclose it to any unauthorized third parties.

Your Privacy Rights and Choices

Your Rights

You can exercise your rights at any time by contacting us at support@vivofy.com. These rights include:

  • Access: Request information about the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete personal data.
  • Deletion: Request that we delete your personal data, where applicable.
  • Data Portability: Request a copy of your personal data or have it transferred to another service.

Your Choices

  • Providing Personal Data: You may choose not to provide personal data. However, without this information, we will be unable to process transactions or fulfill orders. You can still browse the website.
  • Marketing Preferences: We will inform you if your data will be used for marketing purposes or shared with third parties. You may opt out of marketing at any time by emailing us at support@vivofy.com. 

Third parties who process your data

To provide and improve the Vivofy experience, we work with trusted third-party service providers to deliver services that we cannot. 

These includes:

  • Shipping Providers
    Used to fulfill and deliver your products.
  • Payment Processors
    Used to handle payments for product and shipping costs.
  • Google Analytics
    Information regarding your use of our Services, along with data collected from cookies will be shared to help us track usage, analyze performance, and improve features, messages, and offers.
  • Email Service Providers
    Your email address, contact details, and messages to our customer service team may be shared to send you important updates, notifications, and support communications.

In some cases, it may be necessary to share limited personal data with these partners to ensure that services are carried out effectively. Such data is shared only when strictly required for these purposes and always in line with the safeguards and practices outlined in this Privacy Policy.

How long do we store your data?  

  • We retain personal data only for as long as necessary to provide our services and comply with legal requirements.
  • If you uninstall the Vivofy App or request deletion of your data, we will promptly delete or anonymize your personal information, including customer data, unless retention is required by law.
  • Merchants may also request the deletion of customer information by contacting us directly.

How to Update or Delete Your Information

You can update most of your account details in the Vivofy account settings. If you would like to review, modify, or delete your stored information, please contact us at support@vivofy.com. Upon verifying your identity, we will provide access to your data and accommodate requests for updates or deletions.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or services. If we make significant changes, we will notify you via email and/or post a notice on the website. We encourage you to review this policy regularly to stay informed about how we protect your personal information. 
The date the Privacy Policy was last revised is identified at the top of the page. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will mean you consent to and accept those changes. If you do not consent to such changes, you should stop using our Services.

Contact Information

If you have questions or concerns about this privacy policy, your rights, or our privacy practices, please contact us at support@vivofy.com.