Frequently Asked Questions

About Vivofy

What does Vivofy do?

Vivofy is a print-on-demand platform that lets you connect your Shopify store, create custom designs using our design tool while we take care of the rest. We handle order processing, fulfillment, and delivery. So you can focus on growing your business hassle-free.

What kinds of products can I sell?

From apparel and drinkware to accessories and home goods — Vivofy offers a wide range of customizable products that your audience will love. And we’re constantly adding more!

Is Vivofy free to use? 

Yes — it’s free to get started. You’ll only pay for the product and shipping costs when a customer places an order. For California orders, sales tax (about 11%) may also apply. There are no hidden fees or subscription charges.

(if we introduce subscription features in the future, they will be billed through the official Shopify Billing API.)

How does Vivofy premium plan work?

The Vivofy Premium Plan is a monthly or yearly subscription that unlocks exclusive benefits beyond our free plan.
Currently, during our early phase, you’ll enjoy full access to all core features at no cost. Once the Premium Plan officially launches, you will be notified by email.

As part of our launch offer:

  • The first 100 users who subscribe to Vivofy will enjoy Premium free for the entire year of 2026.
  • Any user who spends $2,000 or more with Vivofy by December 31, 2025 will also enjoy Premium free for the full year of 2026.
How can I contact support?

You can reach our support team directly in the app or email us at support@vivofy.com. Our team will respond within 24–48 hours.

Is this app compliant with Shopify’s privacy requirements?

Yes, we strictly follow Shopify’s data protection policies. We only collect and process the minimum information required to fulfill orders and provide support.